FACTS & INFORMATION

• Trained, knowledgeable experts: Our technicians have extensive training and certification. EMS/Fire background, (CBRN) Chemical, Biological, Radiological, Nuclear Certification, Hazwoper Certification. (Hazardous Waste Operations and Emergency response) Bloodborne pathogens, emergency action plan, formaldehyde awareness, General safety, and health provisions, Hazard recognition and assessment training, hazardous materials, and Hazards of asbestos in the work place. Lockout/Tagout, Materials handling and storage, personal protective equipment, respiratory protection, confined space entry training. Certified Environmental Specialist. Specialized training in The Clean Air Act (CAA), Clean Water Act (CWA), Spill Prevention Control and Countermeasure (SPCC), The Resource Conservation and Recovery Act (RCRA), Emergency Planning & Community Right-To-Know Act (EPCRA), Toxic Substance Control Act (TSCA), Compensation Environmental Response, Compensation, and Liability Act (CERCLA or Superfund) and environmental compliance planning and expectations. Hepatitis B Vaccinations, Written Exposure Control Program. Job-Specific training: Fall protection, hearing safety, back safety, powertool safety, heat-illness risk management, including on-site heat stress level testing, OSHA 10 hour and 30 hour job training.    

• Science-based Remediation Process: We complete an initial walk through and OSHA-mandated employee-safety hazard assessment of the scene. We use OSHA’s recommended cross-contamination protocol to control the affected area by securing and separating it from other parts of the structure. We remove all visible traces of blood and biological materials from the affected area. This is the most dangerous step of the remediation process. After removal, we clean, disinfect and deodorize affected surfaces using a variety of techniques depending on job specific decontamination protocols which include super heated injected dry vapor steam, hydroxyl generators, shock ozone generators, air scrubbers, Binary Ionization technology, UVC disinfection technology, electrostatic spraying with E.P.A. rated disinfectants. Upon completion we use adenosine triphosphate (ATP) and Particulate testing technologies to guarantee hospital level standards of disinfection.

• Biohazard Removal and Disposal Protocol: Biohazard waste is placed in a red bag of a certain textile strength that is labeled with the universal biohazard symbol. The red bag is then placed in a secondary approved OSHA and D.O.T fire resistant high density polyethylene container that is leak proof. Containers are properly labeled and are tracked through a chain of custody manifesting forms. The waste is then disposed of according to state and federal laws which typically provides for disposal through autoclaving or incineration. All biohazard waste is picked, transported and disposed by Advantra, Inc waste solutions. 888-454-1857 ( www.advantrainc.com )

• Licensed, Bonded, and Insured: We carry the appropriate licensing and mandatory Certifications necessary to operate in 48 continuous states furthermore, we are insured and bonded by A -rated carriers.

• 24 hour Emergency Service: Bio-Hazard emergencies don’t always happen during regular business hours, and that’s why Emergency Clean Team professionals are available 24 hours a day 365 days a year. You can expect an immediate response time, day or night.

• Discretion and Privacy: We value your privacy and your trust. Our team will follow any preferences or special instructions regarding parking and access to your property, and will discretely cover our mobile vehicle to a ensure privacy. You can be confident that all of our interactions will be treated with discretion, professionalism, and care.

• 100% Customer Satisfaction Guaranteed: No matter the extent of the situation, we approach all blood and biohazard cleanup with the same care, attention, and process to ensure the health and safety of you, your family, or business. All of our services are performed by Emergency Clean Team employees ( No Subcontractors ) and we stand by our work with 100% customer satisfaction Guarantee.

• How Much Does The Cleaning Service Cost? :   Every scene is different and each is estimated based on its own merit. The costs related to our services vary based on the extent of damage to the structure and its contents. It is very difficult to immediately provide an estimate for services as much of the scope of work required is determined while the work itself is in progress. Some of the factors that determine the cost include, but are not limited to, how far biological fluids have traveled, if flooring needs to be removed, how many layers of flooring, if joists and beams have to been affected, if walls and ceilings require cleaning, the amount of personal property affected and if there is an odor, if those organic vapors have embedded themselves into the structure. Upon arriving at the scene, our experienced team will evaluate the damage and develop a plan for the scope of work expected to be required to clean and sanitize the property successfully. Initially, a range for the cost  both best/worst case scenario can be provided until any and all complicating factors can be ruled out and a firm estimate can be developed.

• Will insurance cover the cost of your services?: Generally speaking yes. The majority of our services are covered by homeowners, commercial or auto insurance policies. No company can guarantee your policy will cover their services. Hoarding for instance is an out of pocket cost to our customers. We handle all claims and work with your insurance company before, during and after all work is completed. Rest assured we will work diligently on your behalf to collect payment and avoid any additional cost to our clients.

• My insurance called a Restoration company, should I hire them?: You have the right to hire any company of your choice that being said, we urge you to hire a company that specializes in biohazard remediation and not fire and water restoration. Even if that company isn’t us. The problem is most restoration, cleaning and janitorial companies use your loss as a “filler” to keep their employees busy and to make profit. They have little understanding or care for your specific and unique situation, nor the knowledge to return your property back to a safe and livable condition. The bottom line is you want to hire a company that has your best interest involved and works for you, not the insurance company. 

• What do I need to open an insurance claim?: Name, address, insurance policy number, date of loss and cause for claim.

• What forms of payment do we accept?: Homeowners insurance, Cash, Credit Cards & Checks

• Our Family: We are a family business, most of our clients are family owned businesses, and we consider our clients to be “family” as well. The most valuable thing to our family, besides the health and welfare of our loved ones, is our home! BEFORE hiring any new employee, we first ask the question “Would we trust this person to do work in OUR home”? We only hire quality, clean cut certified professionals that understand the true meaning of ethics, trustworthiness, dedication, persistence and the importance of achieving strong personal relationships. We credit our business success to a strong family infrastructure that encourages all of the above. We also credit our personal achievements to the same source,  which instilled the importance of supporting and cherishing family life and understanding the important differences between our professional and family needs.